Store Policies

Returns & Refunds — Let’s Talk

Change of mind? Sorry, I don’t offer refunds on handmade/custom items.
Faulty item? I’ll fix it, replace it or refund it — just reach out within 7 days.
For non-custom goods, returns are accepted within 14 days — buyer covers return shipping.

🔁 Everything is packed with care, but stuff happens. Just talk to me — I’m human.

Handpainted Items

As each item is hand painted to order, you may not receive the exact item as pictured. Whilst i try my best to replicate my design these may change as i see fit. As an artist and creative, i strive for all customers to be happy with their purchase and to appreciate the beauty, care, and time it takes to create one-of-a-kind products. Your new functional art piece is completely unique and a one-off meaning no-one will ever have the exact same piece as you, that is the true beauty of hand painted items. Being hand painted, your new functional art piece is will be perfectly imperfect- there may be a dot joined with another, a squiggly line instead of a perfectly straight one, the paint colours may vary slightly but that, my friend, IS the beauty of hand-painted products!

Please also note: colours may differ to how your computer/phone screen presents them. Refer to each product description for the colour description.

Little Black Duck does not accept returns of hand-painted products due to slight imperfections or for reasons as, or similar to, above.

Serving Boards are made from wood that can sometimes have its own unique characteristics and markings. Over time wood may naturally crack or fade. Little Black Duck does not accept returns or provide refunds for this.

Earrings

For hygiene reasons, earrings cannot be returned.

As a small business that scales up or down depending on the time of year, it does require time to produce each of your items. I have put in place a number of time frames for each product so you can rest assured of the time it will take to get your order created. Please take this into consideration when ordering. Please note however, that these timeframes are an estimate and may change due to circumstances and busier times of the year. This will always be communicated to you if for some reason those timeframes can no longer be met.

Candles: minimum 1 week production time. I may occasionally have some candles pre-poured so you may receive them quicker, however this is not promised. The 3 tier Aboriginal candles are definitely a 1-week minimum also as they are a labour of love requiring 3 different pours!

Earrings: each pair of earrings are lovingly handmade in the studio. Allow upto one week for your earrings to be made.

Serving Boards: these take time! Not only do i prep and hand paint each board, i then also give it a luscious, glossy coating for you to protect your new piece of functional art BUT it also makes it completely food-safe for all those little morsels to take up the entire surface! Allow a 2-3 week minimum for your boards. As above, i may have some completed and ready to go, but again this is not promised.

Teapots: Ahhh my babies! Teapots are hand painted to order and take a minimum of 4 weeks each. Please note: if your order contains any of the above items, your order will take the suggested time of those items to be finalised.

Prints: Allow a production period of 1-2 weeks for prints. For framed canvas art prints- these will usually ship direct from my printer (another small business in Shellharbour) and take anywhere from 1-3 weeks.

All other items: Allow a handling time of 1 week for all of the reasons listed above!

All orders are shipped from Wiradjuri Country (Wagga Wagga, NSW).
Processing time: usually 2–5 business days. Longer for custom items, of course.
We ship via Australia Post and you'll get a tracking number as soon as it's on its way.
International? Yep, we ship worldwide. Delivery times vary depending on your location.

🛑 Note: We’re a one-woman powerhouse. Handmade = made with love = not Amazon speed.

Local to Wagga and want to click and collect for free?

Absolutely! Choose local pick up at checkout and you will be sent an email once your order is ready to be collected from the Uranquinty studio. Delivery to Wagga is also available for a small fee.

Yes, I do artwork commissions!

All commissioned artworks are painted-to-order, created just for you — which means they’re one-of-a-kind and non-refundable once the process has started. I’ll work closely with you to capture the story, colours, and energy you're after, and I’ll always check in with a digital mock-up or progress image (depending on the medium) before finishing up.

A 50% non-refundable deposit is required to begin, with the balance due prior to shipping or pickup. Turnaround time will be discussed at the time of booking — if you have a deadline, let me know up front.

Please note: I retain all copyright and reproduction rights unless a specific licensing agreement is arranged.

If you’re after something meaningful, story-rich, and made with love — this is it.

Got a bold idea? Want to create something beautiful, meaningful, and a little bit deadly together? Let’s see if we vibe.

I’m always open to working with legends who get it — brands and people who value authenticity, cultural respect, and good design with heart. From co-branded products to limited edition drops, I’m here for the magic if the fit is right.

Here’s the deal:

Slide into my inbox with your idea, what you’re dreaming up, and your timeline.
If I’m feelin’ it, we’ll chat through the creative direction, what we’re both bringing to the table, and how we can make it work.
We’ll lock it all in with a clear agreement so nobody’s confused down the track.
Usage rights, exclusivity, and creative control? Yep, we talk about all that upfront — I don’t do grey areas.

A few non-negotiables:

My culture isn’t a trend.
My art is more than just decoration.
And if your brand’s values don’t align with mine — that’s a no from me.

Still keen?
Flick me an email: ash@littleblackduckaus.com

Got an idea bubbling away? Seen something I’ve made and want your own twist on it? Or maybe you’re not quite sure what you need — just that you want me to make it? I’ve got you. Probably.

Here’s how it works:

Shoot through your idea via email- the more detail, the better (pics, purpose, colours, vibes, go wild).
If it’s something I can create and I’m taking on custom work at the time, I’ll let you know what’s possible, give you a quote, and we’ll go from there.
Some things are a yes. Some things are a hell yes. And some things? Just not my jam — and I’ll be honest about that. No hard feelings.

Things to keep in mind:

I don’t copy other artists’ work.
I don’t rush cultural work.
And I won’t recreate a mass-produced item just because it’s “cheaper on Etsy”- I’m not here to compete with machines.

If I can make it, and it’s a fit creatively and culturally — I’ll put my whole heart into it.

Custom = made just for you. That means no refunds or exchanges once we’ve started. Pricing will depend on materials, time, and legend level required.

Ready to dream something up? ash@littleblackduckaus.com is the place to start.

Stuff People Always Ask

Are you Indigenous owned?

100%. All black. All the time.

Who does the artworks on your site and products?

Me! They are all mine. Check out my socials for snippets every now and then of me creating them!

I need my local order quick- can I pick up in Uranquinty?

Sometimes- message me first.

Can you rush my order?

Maybe. Depends what it is and where it’s going.

Do you offer gift wrapping?

Yes and it’s bloody cute. Add the gift wrapping add on to your cart before checking out checkout.

I stuffed up my custom order- help?!

Email me ASAP and I’ll see what I can do.

Are your earrings hypoallergenic?

Yes ma'am I use stainless steel earring posts. But some people can still be sensitive for a myriad of reasons.

Can I license your artwork or use it for my project/business?

Not without direct permission first. Get in touch at ash@littleblackduckaus.com to discuss licensing options.

Returns & Refunds — Let’s Talk

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Handpainted Items

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Earrings