Store Policies

Being hand painted, your purchase is likely to be what i call, perfectly imperfect! There may be a dot joined with another, a squiggly line instead of a perfectly straight one but that, an imperfection or flaw but that my friend, IS the beauty of hand-painted products! I do not accept returns of hand-painted products for this reason.

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I strive for all customers to be happy with their purchase and the beauty of hand painted items means you receive a one-of-a-kind product that no-one will ever have except for you!

 

Faulty Items and Change of Mind

If an item is faulty upon receipt, you are entitled to return a product for a refund. You are responsible for returning the product in a resalable condition. Refunds are only issued upon the return of the item (minus postage costs) within a 30 day time frame (from date of purchase). Refunds are not provided for change of mind or because you do not like it i.e. fragrance too strong, too weak, didn't like the fragrance etc. Please read item descriptions.

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Please be sure to review the images of your chosen product, prior to purchasing to ensure you are happy with the product- flaws and all! As noted on the shop pages, artworks are at my discretion and as each item is hand painted they may differ from the photographed item.

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Teapots: As each teapot is hand painted to order, you may not receive the exact teapot as pictured. Whilst i try my best to replicate my design these may change as i see fit.

 

Serving Boards, Candles & other items: The images used for these products are ones i refer to as 'one i prepared earlier haha!' meaning you may not receive the EXACT product in the image all of the time, yours may be a copy of one of my earlier pieces. I strive to recreate the design of the product pictured, however there may be slight differences in paint colour (as all paints are hand-mixed for each order) and there may be slight design variations at my discretion. Please also note- the colours may differ to how your computer/phone screen presents them. Refer to each product description for the colour description.

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Breakages

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In the case of breakages upon delivery, please follow the below steps:

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1. You are required to keep all packaging and take pictures of the product in the box as you found it.

2. Get in contact with me via the Contact Us page immediately, to report breakage.

3. You will be required to take the package to your nearest Australia Post, where they will submit a request for compensation. You may also receive the refund on the spot (depending on cost of item).

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No Australia Post near you?

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1. Follow step 1 and 2 above.

2. A refund will be issued minus shipping costs. Please do not ask for a refund of shipping costs. Breakages are unfortunately a risk you take when buying fragile items online (such as candles and teapots) and while this can feel 'unfair', as a small business it is simply not affordable to refund shipping costs AND be out of pocket for the item itself.

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Replacements

 

if you would like a replacement item, you will be responsible for shipping costs and your replacement will not be shipped until payment has cleared.