
Store Policies
Returns & Refunds — Let’s Talk
-
Change of mind? Sorry, I don’t offer refunds on handmade/custom items.
-
Faulty item? I’ll fix it, replace it or refund it — just reach out within 7 days.
-
For non-custom goods, returns are accepted within 14 days — buyer covers return shipping.
🔁 Everything is packed with care, but stuff happens. Just talk to me — I’m human.
Handpainted Items
As each item is hand painted to order, you may not receive the exact item as pictured. Whilst i try my best to replicate my design these may change as i see fit. As an artist and creative, i strive for all customers to be happy with their purchase and to appreciate the beauty, care, and time it takes to create one-of-a-kind products. Your new functional art piece is completely unique and a one-off meaning no-one will ever have the exact same piece as you, that is the true beauty of hand painted items. Being hand painted, your new functional art piece is will be perfectly imperfect- there may be a dot joined with another, a squiggly line instead of a perfectly straight one, the paint colours may vary slightly but that, my friend, IS the beauty of hand-painted products!
Please also note: colours may differ to how your computer/phone screen presents them. Refer to each product description for the colour description.
Little Black Duck does not accept returns of hand-painted products due to slight imperfections or for reasons as, or similar to, above.
Serving Boards are made from wood that can sometimes have its own unique characteristics and markings. Over time wood may naturally crack or fade. Little Black Duck does not accept returns or provide refunds for this.
Earrings
For hygiene reasons, earrings cannot be returned.